Time, Date, and/or Temperature are not showing on the display, Presentation created with these RTD items not added to any current playlist

Potential Symptoms

  • Time, Date, or Temperature does not show on the display.

Environment

  • Product Family: Message Displays
  • ProductGalaxy: AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, GS6, GalaxyPro: AF-3700, GPR (Revolution), GP3, GP4
  • Component: Date, Time, Temp - Real Time Data (RTD)
  • Control System:  Venus Control Suite (VCS)

Cause

  • Presentation created with these RTD items has not been added to any currently scheduled playlist that is associated to the specific display.

Resolution

  1. Either add the presentation with the Time, Temp, or Date to an existing scheduled playlist or create a new playlist and add the presentation to it.
  2. Make sure playlist is associated to the specific display the content should play on, and then save the playlist.

KB ID: 000020777


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