Animations and transitions lagging on display with M3 controller
Potential Symptoms
- Content animations and transitions are lagging, playing back slowly, stuttering, or skipping on display with M3 controller.
- Issue only occurs when active connection in m2config, Venus 1500, or Display Studio is open.
Environment
- Product: Galaxy Displays with M3 Controllers, eg AF-3500
- Components: M3 Controller w/ firmware version 3.12.3
- Control System: Display Studio, Venus 1500 V4
Cause
- Firmware bug on 3.12.3.
Resolution
- Update firmware on M3 Controller to 3.12.4.
- See: How do I update M3 Firmware using the M2Config software utility?
- May also need to clear memory and reset M3 controller using M2Config followed by re-publishing content in Venus 1500 V4 or Display Studio to resolve issue.
KB ID: 000019835
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