Animations and transitions lagging on display with M3 controller

Potential Symptoms

  • Content animations and transitions are lagging, playing back slowly, stuttering, or skipping on display with M3 controller.
  • Issue only occurs when active connection in m2config, Venus 1500, or Display Studio is open.

Environment

 
  • Product: Galaxy Displays with M3 Controllers, eg AF-3500
  • Components: M3 Controller w/ firmware version 3.12.3
  • Control System: Display Studio, Venus 1500 V4

Cause

  • Firmware bug on 3.12.3.

Resolution

KB ID: 000019835


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