Content Studio shows incorrect display dimensions, Display configuration set to wrong size
Potential Symptoms
- Venus 1500 V4 is connected to the display and shows the correct display dimensions on the Home tab.
- Creating a new message in Content Studio shows the wrong display size.
- The Venus 1500 V4 Content tab, display configuration settings, and Content Studio Media Library have incorrect display dimensions and color depth.
Environment
- Product: Animated Displays, Galaxy, GalaxyPro
- Component: Display Configuration
- Control System: Venus 1500 V4
Cause
- The display was configured incorrectly in Venus 1500 V4.
Resolution
- Correct the display configuration settings in Venus 1500 V4 and select yes to download the correct Media Library. How do I create and configure a Galaxy display in Venus 1500 V4?
- In Venus 1500 V4
- Click the Orange V in the top left.
- Mouse over Configure and click Displays.
- Double click the display that needs to be edited or select it and click Edit Display.
- Change the Height and Width fields to match the pixel dimensions of the display.
- Click Continue until you are at the Summary screen.
- Click Finish.
- Download the correct Media Kit size for the display if desired.
- Verify Content Studio now shows the correct display size when creating a new message.
KB ID: 000012513
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.