Vanguard Software Error - Server In Passive Mode

Potential Symptoms

  •    When refreshing Vanguard Professional I receive an error - "Server in passive mode"

Environment

  • Product: Vanguard
  • Control System: Vanguard Pro Software

Cause

  • Server is not connecting or not "active".
  • Multiple servers have not been configured as "Primary" or "Secondary".

Resolution

  1. To clear this error restart the Daktronics Nucleus Service (see KB DD2236444 How do I start, restart, or stop the V4 or SCS supporting computer services?)

Multiple Remote Servers Passive Mode:

  1. Locate C:\ProgramData\Daktronics\Common\Remote Server\RemoteServerSettings.config.
  2. Verify each Server Name is associated with the correct description "Primary" or "Secondary".
  3. Example : (IP Address can also be used as computer name.)
    1. <server name=”Computer name" description="Primary"/>
    2. <server name="Computer name" description="Secondary"/>
  4. Locate and click on your server in Vanguard.
  5. Yellow warning icon will appear next to the server name if the user is connected to a server assigned as passive.
  6. Selecting the active server will only allow the restart option.
  7. Selecting a passive server will allow restart or set as active (plus optional comment) options: 
  8. Select server you wish to set from "passive" to "active" by clicking "Set as Active".
  9. If servers are delayed or timing out you can select your server and click "Restart" to restart the server communication.

For Temporary Operation

KB ID: 000012455


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