GS6 VIP and DMP offline in Venus Control Suite, DNS Server on VIP not resolving
Potential Symptoms
- GS6 display shows both VIP and DMP offline in the Venus Control Suite (VCS) Dashboard.
- Only able to connect to the VIP and DMP Configuration pages locally.
- VIP offline but DMP online after network DNS change.
- Able to connect to DMP config page remotely but only able to connect to VIP locally.
- Laptop hooked up in place of Controller and set to DHCP can not access the internet, but can when DNS is manually entered as 8.8.8.8
- VIP recently associated in Venus Control Suite (VCS), unable to connect online.
- DMP not able to be associated in Venus Control Suite (VCS).
- Able to ping 8.8.8.8 through the DMP web interface but not able to ping fusion.daktronics.com.
Environment
- Product Family: Message Displays
- Product: GS6
- Component: DMP-5000, VIP-5150
- Control System: Venus Control Suite
Cause
- DNS Server being assigned to the VIP is not resolving correctly or functioning as a valid DNS Server.
Resolution
- If controller is setup via DHCP or Automatic have the network administrator ensure that the Server is delivering a valid DNS Server to the Display
- If controller is setup via Static IP address populate a known good working DNS server from the network on the VIP and DMP.
For Temporary Operation
- Utilize 8.8.8.8 or 8.8.4.4 as DNS servers so long as the local network does not block public DNS servers.
KB ID: 000012335
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