Images uploaded in VCS are not downloading to the sign, resolution on images uploaded are too large

Potential Symptoms

  • Images uploaded in VCS are not downloading to the sign.
  • VCS shows a green download arrow stuck for an abnormal amount of time.
  • Image stuck on sign, or images not playing smoothly for the desired time.
  • Sign blanking¬†

Environment

  • Product:
  • Component:
  • Control System: Venus Control Suite

Cause

  • Resolution of image uploaded is too large for the sign.

Resolution

  • Resize images to be no larger than 3 times the size of the signs resolution.
    • For example, images created for a sign with a resolution of 100x225 should be no larger than 300x675.

KB ID: 000012300


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