Daktronics

Mapped Drive Disconnects on Windows Machine

Potential Symptoms

  • Mapped network drive disconnects after some time being inactive.  You will see the drive in file explorer with a red 'x' on top of it to indicate it is disconnected.
  • This can affect the way 3rd party and live events systems operate with stats, NAS's and CG's including:
    • Syncback issues to NAS's.
    • Stats issues to other Dak or non-dak machines such as crashing databases or computers.
  • Show control computer is connected to dak rack through ethernet but internet through Wifi
  • Mapped Network drive error.jpg

Environment

  • Product Family: Live events
  • Product: Windows machines
  • Component: Mapped network drive
  • Control System: Any

Cause

  • Windows has an 'autodisconnect' function that is built in to save resources when the mapped drive is not in use.
  • Networks are set to Automatic Metric and Windows is prioritizing internet connection causing the hostname to show as non-existent on WIFI

Resolution

  • Open an elevated cmd prompt (run as administrator)
  • Enter the command: net config server /autodisconnect:-1
  • This will set the machine to never disconnect mapped drives.

Or

  • Set Network connections with appropriate metric to prioritize Daktronics Network

For Temporary Operation

  • You can re-associate the drive by double clicking on it and accessing the file system.

or

  • Disconnect from Wifi

KB ID: 000012094

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