Display not updating content; Controller lock up
Potential Symptoms
- Download symbol may appear on the Venus Control Dashboard.
- Customer's new content isn't updating to the sign.
- DMP and VIP are both online in Venus Control Suite.
- Sign is blank with a heartbeat but dashboard shows new content scrolling.
- Venus Control Suite Diagnostics show communication failure to all mods.
Environment
- Product Family: Message Displays
- Product: GS6
- Component: DMP-5050, DMP-8000
- Control System: Venus Control Suite
Cause
- Controller lock up.
Resolution
- Reset sign through Venus Control Suite.
- If this does not resolve issue or unable to reset from VCS, reset sign from display electrical breaker.
KB ID: 000011806
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