Display not updating content; Controller lock up

Potential Symptoms

  • Download symbol may appear on the Venus Control Dashboard. 
  • Customer's new content isn't updating to the sign.
  • DMP and VIP are both online in Venus Control Suite.  
  • Sign is blank with a heartbeat but dashboard shows new content scrolling.
  • Venus Control Suite Diagnostics show communication failure to all mods.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5050, DMP-8000
  • Control System: Venus Control Suite

Cause

  • Controller lock up.  

Resolution

  1. Reset sign through Venus Control Suite.
  2. If this does not resolve issue or unable to reset from VCS, reset sign from display electrical breaker. 

KB ID: 000011806


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