Daktronics

DMP, VIP, or Both Offline in Venus Control Suite (VCS) and/or IDM, Communication Lock Up

Potential Symptoms

  • DMP and VIP are both offline in VCS, but communication equipment is working.
  • Communication error for GS6 on VCS dashboard.
  • Either DMP or VIP is showing offline in VCS, with the other one online.
    • Display may appear blank but may actually just be very dim.
  • Able to connect to VIP web config but unable to ping DMP from the VIP.
  • Unable to connect to VIP web config, and able to connect to DMP web config but it shows an error "Player communication error, unable to communicate with the following service(s): Status".
  • Unable to connect to VIP web config but able to connect to DMP web config and the VIP tile shows Connection Status as a Red ! and the light sensor data is all showing Data Not Available.
  • GUID not showing up when trying to associate either the VIP or DMP.

Environment

  • Product: GS6, GT6, DB-4200, DB-5000, DB-6400, DB-6500, BLD-0100
  • Component: DMP-8050, DMP-5050, DMP-5000
  • Control System: Venus Control Suite (VCS), IDM

Cause

  • Communication lock up of DMP and/or VIP.
    • Can happen with brief power surge, loss, or outage.

Resolution

Reboot devices via Displays App

  1. Log on to Venus Control Suite and select the Displays App. 
  2. On the Displays page, select your display.
  3. Click on the power reboot button. This will open a window with a list of associated devices.  
  4. Pick the device(s) and choose reboot. 

Screenshot 2024-08-26 094214.png

 

Legacy method

Reboot the display using the Reset Display button in VCS under the Display Troubleshooting section for the sign or through the DMP or VIP web interfaces directly.

reset display.jpg

  • Display may also be rebooted by shutting off the circuit breaker that powers it for 45 seconds and then turning it back on.
 

KB ID: 000011298

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.