Unable to communicate ethernet based communication: NIC/LAN not set to highest priority
Potential Symptoms
- Unable to ping display (or EBR's if used).
- No communication to devices.
- Network connection shows unidentified network or may cut in and out.
Environment
- Product: Galaxy, GalaxyPro
- Component: Windows 7, Windows 10
- Control System: Venus 1500 V4.22
Cause
- NIC/LAN adapter that the sign is using is not set to highest priority.
Resolution
- Set Local Area Connection used for display at highest priority level, How to set a USB to Ethernet Adapter (D-Link) or any NIC to highest NIC priority in Windows, DD2317285.
KB ID: 000010057
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