Daktronics

Diagnostics: Where do I find display diagnostics in Venus Control Suite?

Topic

  • Where do I find display diagnostics in Venus Control Suite?
  • How do you access IDM in Venus Control Suite?

Environment

  • Product: DI-6000 rev 6.1 and higher, VP-6000 rev 6.1 and higher, VIP-5000 series rev 2018.02.20-b2194 and higher  
  • Component: System Health
  • Control System: Venus Control Suite Locally Hosted version 0.1.582 and higher, Venus Control Suite Daktronics Hosted

🛠️Administrators have access the Displays app.  

Venus Diagnostics or System Health provides the ability to view diagnostic information of a digital display from computer to module components.  Access and visibility to diagnostics is based on licensing. 

Venus Package Requirements: Venus Control Suite Package Choices

 

Steps

View Diagnostics via Displays App.

  1. Log into Venus Control Suite.  See: Venus Accounts: How do I log in to Venus Control Suite?
  2. Open the Displays App from the Apps Menu located in the top right of the VCS landing page. Venus: My navigation has changed after updates.
  3. Click on the applicable display.
  4. Click on the View Diagnostics button. 

2024-02-29_16-23-10.png
Mod monitoring

Screenshot 2024-05-30 151529.jpg

Control monitoring

Screenshot 2024-05-30 132656.jpg

👇Click on the arrows to expand each section. 

View diagnostics via the Monitoring app dashboard. 
  1. Log into Venus Control Suite.  See: Venus Accounts: How do I log in to Venus Control Suite?
  2. Open the Monitoring App from the Apps Menu located in the top right of the VCS landing page. Venus: My navigation has changed after updates.
  3. From the top corner of the tile, select diagnostics.

Screenshot 2024-05-30 132713.jpg

Legacy method without Venus Displays App
  1. Select Displays.
  2. Click the display you wish to view diagnostics for.
  3. Click Troubleshooting.
  4. Click the View Diagnostics button.
    1-16-2017 10-45-34 AM.jpg

If the "View Diagnostics" button is not present:

 

KB ID: 000002196

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.