Receive Error: "This video could not be opened due to a missing codec or the codec was not properly installed.", Codec missing or not properly installed.
Potential Symptoms
- "This video could not be opened due to a missing codec or the codec was not properly installed."
- Display Studio v2.18 and Content Studio V2
- Attempting to insert media file (.Mp4, .AVI, .PSD, Etc.) into Content Studio presentation generates error shown above.
Environment
-
Product Family: Control System
- Product: Show Control System, Content Studio
- Component:
-
Control System:
Cause
- Codec missing or not properly installed.
Resolution
- Run a repair of Content Studio and Display Studio
- Restart machine
- If issue does not resolve check for and install any Windows updates; If Issue persists download VLC per How do I find the compression for my movie file?, DD2670215.
KB ID: DD4625234
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