Daktronics

VIP offline in Venus Control Suite, Wrong time on the VIP

Potential Symptoms

  • VIP Offline and DMP Online in VCS.
  • Time Zone is correct, but time is off by 1 hour.
  • Issue may be a result of recent Daylight/Standard clock change.
  • The screen shot below was taken at 10:14AM ET, but VIP time is displaying 9:14AM ET.
    • 2019-03-13_11-18-14.jpg

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: VIP-5150
  • Control System: Venus Control Suite (VCS)

Cause

  • Time on VIP is off by 1 hour.
    • Wrong time on the VIP is causing VCS to reject communication from the VIP.

Resolution

  1. Log into the VIP HTML web interface.
  2. Click Configuration (Wrench icon).
  3. Click Time menu choice.
  4. Verify time zone is the same as computer you are using to connect to the interface.
  5. Click on Synchronize.
  6. Ensure firmware is up to date.

KB ID: DD4141943

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.