M-Series bridge shows online but DMP shows offline; M2config connection

Potential Symptoms

  • M-Series Bridge shows Online on the VCS dashboard but the DMP-3000 shows as Offline or Never Connected on a new install.
  • Bridge is able to ping the display successfully.

Environment

  • Product Family: Galaxy
  • Product: AF-3500, AF-3550
  • Component: M-Series Hardware Bridge
  • Control System: Venus Control Suite

Cause

  • M2Config or Venus 1500 is still connected to the controller, preventing the M-Series from connecting on port 3001.

Resolution

  • Close M2Config or Venus 1500 session.

KB ID: DD4093346


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