AF-3500, Mirror sign is blank, Controller output lockup

Potential Symptoms

  • Mirror side sign is blank.
  • Primary side sign is playing content with no visual outage.
  • Able to communicate to the sign in Venus and M2 Configuration.
  • Test patterns displays on primary face but not on the mirror face.
  • MLC in the mirror sign¬†shows no errors.

Environment

  • Product Family: Message Displays
  • Product: AF-3500, AF-3550
  • Component: M3 controller
  • Control System:¬† Venus 1500 V4

Cause

  • Ethernet output (J3) lockup on the controller.

Resolution

  • Power cycle the primary side sign.

KB ID: DD3976128


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