Daktronics

Galaxy bridge connected, M Series disconnected. Incorrect controller configuration in VCS.

Potential Symptoms

  • Communication error for display in Dashboard tab in VCS.
  • Bridge appears online in VCS, but the "M Series" (display) is offline.
  • Able to connect to the controller with M2 config, but VCS is not connecting.

new image2018-03-27_16-45-50.png 

  • M-Series shows "Disconnected" or "This display is not yet active."

Environment

  • Product Family: Message Displays, Software
  • Product: Galaxy, M-Series Bridge
  • Component: Galaxy display controller IP address configuration
  • Control System: Venus Control Suite (VCS)

Cause

  • Bridge is configured to connect to the incorrect IP address.

new display info2018-03-27_16-47-27.png 

    Resolution

    •    Need to change IP address that bridge is trying to connect to.  
      1. In Venus Control Suite, go to Displays tab (2nd from bottom on left-hand side).
      2. Click on desired display.
      3. Click on devices on left-hand side.
      4. Clicked on Bridged Device.
        • Will be labeled as DMP-3000 or DMP-2000
      5. Ensure IP or Hostname Address is set to that of the display you wish to connect to.
      6. Once appropriate information is entered, click on Submit.
      7. Click Save once back on the display configuration page
      8. Go to Dashboard in VCS.
      9. Wait 30-90 seconds for M-Series status to update.

    KB ID: DD3796486

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