Daktronics

DMP-7000: Why is Display Studio not triggering the backup player?

Potential Symptoms

  • Buttons in Display Studio will play to primary V7000 but not backup V7000
  • Display studio not triggering the backup DMP-7000
  • Display Studio communicating with backup Venus computer, but content isn't playing out to the display (see additional resolution)

Environment

  • Product:
  • Components: DMP-7000, Display Studio
  • Control System: Show Control System (SCS)

Cause

  • Input 16 for RTD Commands UDP 27000 was set to Standard instead of Enhanced in the V7Shell.

Resolution

    1. Open the V7000 Shell
    2. Click Configure
    3. Click RTD Inputs
    4. Scroll down to Input 16 for RTD Commands and click Edit Input
    5. Change the protocol from Standard to Enhanced using the drop down menu
      RTD inputs.PNG
    6. Click OK
    7. Restart sign services by clicking YES when prompted

Additional Resolution

If the backup DMP-7000 is receiving a signal, but content is not playing, Syncback may not be installed to transfer content from the primary DMP-7000 to the backup DMP-7000. Follow How do I install and configure SyncBack? to ensure Syncback is installed properly and running on a schedule.

KB ID: DD3617999

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