Unable to communicate with display, Ethernet cable exceeds maximum length
Potential Symptoms
- Receiving communication failure errors in Venus 1500/VCS.
- Sign may sporadically Go online and back offline again.
- May receive packet loss while pinging the display.
Environment
- Galaxy Displays
- GalaxyPro Displays
- GS6
- Wired(Copper) Ethernet Communications
- Ethernet Fiber Communications
Cause
- Total Ethernet distance from the display to the customer's network exceeds maximum supported distance. See What is the maximum distance of cable you can have between a computer, network switch, or router and another Daktronics device?, DD2265815
Resolution
- Shorten cable length from display to a network device to within the support maximum distance.
- Checked for spooled cable, consider alternate pathing options, add additional network equipment closer to the display.
KB ID: DD3540528
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