DMP offline in Venus Control Suite, Wrong time on the DMP
Potential Symptoms
- Venus control suite is reporting the DMP is offline even though all network settings appear to be appropriate.
- Date and time on the DMP UI itself are off by minutes/hours/days/years. (Example 07/02/2015)
- Display may be completely blank, no heartbeat.
Environment
- Product: GS6, GP4, DB-5000
- Component: DMP-8050, DMP-5050
- Control System: Venus Control Suite (VCS)
Cause
- Wrong time on the DMP is causing the Venus control suite to reject communication from the DMP.
Resolution
- Setup network time server, How do I setup a network time server on a Galaxy or billboard display? DD3920848.
- NOTE: If time is off by an hour increment review time zone as well to ensure that is set correct.
For Temporary Operation
- Set correct time manually.
- Using the Set Time/Date button, on the tools tab, in the DMP web configuration.
- Using the Sync button on the time portion of the new HTML interface.
KB ID: DD3466027
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