Daktronics

Venus Control Suite content not updating after sending scrolling text message to playlist although display is online.

Potential Symptoms

  • Venus Control Suite content not updating after sending scrolling text message created in Content Studio to playlist although display is online.
    • Additional basic text Web Compositor message added to playlist after scrolling text message sent to sign causes sign to go blank.
      • From inside the DMP, the output monitor window is present but it is blank and VNET Control Panel is not showing any output.
  • Display starts running all previous content again if scrolling text message is removed from playlist.
    • Previous content has mixture of Content Studio and Web Compositor messages in playlist.
  • When looking at scrolling text message, the scrolling text element box (green dashed border) is beyond the gold message frame border on at least one side of the window.
    • VCS_Lori.PNG

Environment

  • Venus Control Suite (VCS) Daktronics hosted

Cause

  • Scrolling text element (green dashes) beyond message frame border.

Resolution

  1. Edit Scrolling text message so that scrolling text element box border is inside gold message frame border on all 4 sides and Save scrolling text element.
    bob.png
  2. Save message content changes in Content Studio.
  3. Add message to playlist in Venus Control Suite.
  4. Save playlist.

KB ID: DD3428441

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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