Daktronics

SQL Server (NUCLEUS) not running, Windows services not responding within timeout period

Potential Symptoms

  • Nucleus Server, Fusion Server, or SQL Server (Nucleus) windows services not running on startup.
    V15error.PNG2016-10-05_9-14-42.png
  • One of the following error messages on startup:
    • The SQL Server (Nucleus) service is not running. Please try restarting this machine or running as administrator.
    • The Nucleus service not running. Please try restarting this machine or running as administrator.
  • Windows Event Viewer shows service timeout errors in the System log.
    • "A timeout was reached (30000 milliseconds) while waiting for the Daktronics Nucleus Server service to connect."
    • "A timeout was reached (30000 milliseconds) while waiting for the Daktronics.Fusion service to connect."
    • "A timeout was reached (30000 milliseconds) while waiting for the MSSQL$NUCLEUS service to connect."


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Environment

  • Product: Galaxy, GalaxyPro
  • Component: Windows 7, Windows 10
  • Control System: Venus 1500 V4.22

Cause

  • Windows Services are not able to respond to the system within the timeout period due to all the startup actions occurring.

Resolution

NOTE: This tool requires .NET 4.5.2 to be installed and will have an administrator prompt.

  1. Increase the Windows Services default service timeout setting to 2 minutes (120 seconds/120000 milliseconds) using the timeout tool below.
  2. Restart services using the following:
  3. Launch Venus 1500 as usual.

 For Temporary Operation 

KB ID: DD3320376

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