Getting the message Authentication Failed when attempting to log into an eCCB display.
Potential Symptoms
- Getting the message "Authentication Failed" when attempting to log into an eCCB displays web interface.
- Have seen "Your password will be sent unencrypted" when using Safari.
- Have seen "401 Authorization Required" when using Google.
Environment
- Product Family: Message Displays
- Product: eCCB (Electronic Changeable Copy Board)
- Components: Computer or Cell phone that is connected to the Wi-Fi access point for the display.
- Control System:
Cause
- Wrong user name or password.
Resolution
- Enter the correct password.
KB ID: DD3299687
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