Venus Accounts: Cannot log in, User profile not set up in Venus Control Suite
- New user unable to log into Venus Control Suite (VCS)..
- User profile needed
- Product: Venus Basic, Venus Select, Venus Professional, Venus Enterprise
- Components: accounts, passwords
- Control System: Venus Cloud-Based
- User profile has not been properly set up in the account.
- The user has not been added to the Venus Control Suite account.
- Contact the Account Administrator, who is responsible for providing login information to newly created users.
- The Account Administrator will then create login information per Venus Control Suite: How do I add or create a user? for the new user.
- Log into Venus Control Suite with newly created credentials. First time login will require a password change.
- For security reasons, Daktronics Support does not add or remove user accounts or share login information for Venus Control Suite.
- If you have previously received login credentials and can not login due to an incorrect email or password, then follow Venus Control Suite: Receiving "Email or Password is invalid. Please try again."; Incorrect password. to reset your password.
- The above instructions only apply to the cloud-based/web-based version of Venus Control Suite. If you are using a locally hosted Venus Control Suite system, then please contact your IT Administrator or Daktronics helpdesk technician if you are unable to log in.
KB ID: DD3269319
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