Venus Accounts: Cannot log in, User profile not set up in Venus Control Suite

Potential Symptoms

  • New user unable to log into Venus Control Suite (VCS)..
  • User profile needed

Environment

  • Product: Venus Basic, Venus Select, Venus Professional, Venus Enterprise
  • Components: accounts, passwords
  • Control System: Venus Cloud-Based

Cause

  • User profile has not been properly set up in the account.
  • The user has not been added to the Venus Control Suite account.

Resolution

  1. Contact the Account Administrator, who is responsible for providing login information to newly created users.
  2. The Account Administrator will then create login information per Venus Control Suite: How do I add or create a user? for the new user.
  3. Log into Venus Control Suite with newly created credentials.  First time login will require a password change.

Important:

  • For security reasons, Daktronics Support does not add or remove user accounts or share login information for Venus Control Suite.
  • The above instructions only apply to the cloud-based/web-based version of Venus Control Suite.  If you are using a locally hosted Venus Control Suite system, then please contact your IT Administrator or Daktronics helpdesk technician if you are unable to log in.

 

KB ID: DD3269319


Fill out my online form.

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.