No communication through third party USB to Ethernet adaptor, Failed adaptor

Potential Symptoms

  • Unable to communicate to galaxy display using third party USB to Ethernet adapter (ASIX).
  • Network settings on the adaptor are correct. 
  • Third party adaptor will show it is connected then state that no network cable is attached.
  • Adaptor is not listed in device manager, even when plugged into a known good USB port.

Environment

  • Galaxy message center
  • ASIX USB to Ethernet adaptor or other third party adaptor.

Cause

  • Third party USB to Ethernet adaptor has failed. 

Resolution

  • Replace third party USB to Ethernet adaptor with a Daktronics approved D-Link USB to Ethernet adaptor. 

KB ID: DD2911562


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