Cannot connect to display with Venus 1500 or M2Config but can ping IP address; DHCP server assigned IP address to another device
Potential Symptoms
- Cannot connect to display with Venus 1500 or M2Config.
- Can ping IP address for display.
- Venus 1500 getting alert No Connection could be made because the target machine actively refused it.
- "Unable to connect to the display".
- "Communication with the display timed out".
- Cache Command (arp -a) shows another device replying to the pings in command prompt
Environment
- Product Family: Message Displays
- Product: Galaxy, af-3200, af-3400, AF-3500, AF-3550
- Component:
- Control System: Venus 1500 v4
Cause
- DHCP server error assigns duplicate IP address to another device.
Resolution
- Resolve DHCP server error.
For Temporary Operation
- Set the static IP outside the DHCP pool or above .200. See How do I change a static IP address on a Galaxy display, DD1980638.
KB ID: DD2891096
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