Daktronics

No Response Alert in the software but is showing good status; Old alerts

Potential Symptoms

  • Status is showing in the left panel of the Venus 1500 application, however the Alerts section may have the following alerts:
    • No Response
    • Unable to connect to the Display
    • Connect Failed
    • Unable to save automatic backup

Environment

  • Product Family: Software
  • Product: Venus 1500 V4
  • Component: Alerts
  • Control System: Venus 1500 v4

Cause

  • At one point the connection to the sign dropped out/failed and connection has since been restored, but the old Alerts are still listed in Venus.

Resolution

  1. Double-click on the status bar (may be blue) next to the "Online or Offline" button in lower right corner of the Venus 1500 application window.
  2. Click on "Clear Errors" in upper right corner of Progress window.

Work Around

  • Close and re-open a new session of Venus 1500 V4. The alerts should clear if they are truly no longer present and applicable.

KB ID: DD2851882

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