"The wizard was interrupted before V1500 could be completed internally", when installing Venus 1500, Installer or OS corruption

Potential Symptoms

  • Cannot install or update Venus 1500.
  • The V1500 installation wizard terminates and only allows to click finish.
    • "The wizard was interrupted before Venus 1500 v4 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
    • 1035474_2018-04-09_11-47-09.png
  • Can install M2Config but not V1500.
  • Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1013
  • Microsoft .NET Framework will not repair.

Environment

  • Product Family: Software
  • Product: Galaxy, GalaxyPro
  • Component: Windows 7 & 10
  • Control System: Venus 1500 v4.20.4 & v4.22

Cause

  • Possible Windows installer or operating system corruption.

Resolution

  • Have IT perform a windows repair or Reformat.

KB ID: DD2846843


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