Scrolling messages look choppy or jittery and are running too slow out on display but are previewing correctly in Content Studio.

Potential Symptoms

  • Scrolling text messages look like they are jittery or choppy when scrolling across display, but look fine when previewing in software.
  • Scrolling text message is moving across the display too slow/slowly according to the speed I set.
  • Scrolling text message is running slower than it should and/or looks jerky.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, Animated Displays
  • Component:
  • Control System: Venus 1500 V4, Content Studio

Cause

  • Memory fragmentation on controller. 

Resolution

  • Run Clear memory Reset on controller then run Memory cleanup. 

KB ID: DD2588926


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