Unable to communicate to Galaxy display through Ethernet Bridge Radios (EBRs); Communication with the display has timed out
Potential Symptoms
- Nothing connected to the RJ45 jack marked "Data + VDC Output" on the injector of Power Over Ethernet (POE) device.
- Unable to communicate with the display.
- May receive alert "Communication with the display has timed out" in Venus 1500."
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: Ethernet Bridge Radio (EBR)
- Control System:
Cause
- The server radio is not plugged into the POE device.
- The POE injector is responsible for powering the server radio and passes signal from the computer / network to the radio.
Resolution
- Plug the Ethernet Cat5 cable in from the server radio to the RJ45 jack marked Data + VDC Output.
KB ID: DD2578419
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