Daktronics

Content studio receives a fatal error 'Data at the root level is invalid. Line 1, Position 1.'

Potential Symptoms

  • When launching Content Studio receive a Fatal error:
    • The application has to be terminated abnormally due to the following error:
    • Data at the root level is invalid. Line 1, Position 1.
    • Datarootlvlerror.jpg
  • When clicking See log file for more details, you see the following error:
    • 5-30-2013 9-38-54 AM.jpg

Environment

  • Product Family: Software
  • Product: Venus 1500 V4.18 and greater
  • Component:
  • Control System:

Cause

  • There is an error when loading the Media Library Categories in Content Studio.

Resolution

  • Delete the Categories.xml file from the Daktronics Library folder.
  1. Launch Windows Explorer/My Computer and go to the following location:
    • Windows XP: C:\Documents and Settings\All Users\Documents\My Daktronics.
    • Windows Vista, 7 or 8: C:\Users\Public\Documents\My Daktronics
  2. Locate the Categories.xml, right-click and choose Open With and select Notepad.
  3. If you see the following strange coding at the top, the categories file is corrupted. (File size could also be 0 KB and be blank).
    1. corruptcatagories.jpg
  4. Select the Categories.xml file and hit [Delete].
  5. Launch Venus 1500 Media Kit again to get a new categories.xml file to appear.
  6. Launch Content Studio again as normal.

KB ID: DD2558704

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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