Galaxy unable to ping or connect to controller when directly plugged into Ethernet jack; Bad Ethernet jack
Potential Symptoms
- Unable to ping controller when directly plugged into Ethernet jack, even though computer is set to a static IP within range of the display.
- Unable to connect to display using appropriate software.
Environment
- Product Family: Message Displays
- Product: Animated Displays, AF-3400, AF-3200, AF-3500, AF-3550, AF-3220
- Component: Controller
- Control System:
Cause
- Bad Ethernet jack on controller.
Resolution
- Replace the controller.
Tech Note:
- Make sure to power cycle the controller after making the direct connection with the computer. Also, disabling and enabling the Local Area NIC should be done while we have a connection setup to the sign if having communication issues.
- Make sure to test communication to display with appropriate software as the controller has the function to enable and disable ping.
KB ID: DD2548028
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