Daktronics

TriCaster Pro/Studio: General Maintenance and Troubleshooting for a Daktronics System

Topic

  • How can I keep my TriCaster Pro/Studio operating smoothly?

Verification

  • Here are some particular things to look for that might prompt following the instructions in this document:
    • Locking up or freezing during operation
    • Video stutters
    • Tabs not opening.
    • Video not loading quickly.

Environment

  • TriCaster Pro/Studio

Steps

Normal system maintenance:

  • Run Disk Defragmenter (Running from Windows shows fragmentation levels, however the button on the TriCaster splash screen will run this same operation, but the operation will not be visible.)
  • Run Disk clean-up

Clean out the primary cache files:

  1. Begin by exiting the TriCaster interface and going to the Admin screen, this can be done by clicking on the X in the upper right corner of the interface.
  2.  If the interface is currently locked: press CTRL V T.
  3. :After pressing X you will get a dialogue box, select "Administrator (or Admin, depending on the version of TriCaster you have)"
  4. At the desktop locate and "Double-Click" the My Computer icon found in the upper left corner of the screen.
    1. In the My Computer window, "Double-Click" on your "D:" drive. 
    2. You should now see several folders including a "cache" folder containing the Account/User name you have for this TriCaster.
  5. "Double-Click" on the cache folder that contains your user/account name to view the contents inside. 
  6. ​​​​​​​Delete all of the files inside this folder. Do not worry, nothing essential to your system is being deleted. These files are just temporary files and even though they say they are 0 bytes in size they can still cause things to slow down if they start to store up.
👉If you have more than one User Account on your TriCaster you will also have more than one cache folder to address. In such a situation go through each account and delete the appropriate files.
The above steps clears out the primary cache but there are additional cache files contained in the NewTek Info folders that should be removed as well:
  1. Starting again from Admin mode (see beginning of this section.)
  2. Double-Click on My Computer 
  3. From My Computer navigate to:  D:\media\clips\NewTek Info folder 

NOTE: If you do not see a NewTek info folder do the following:

  1. From the top of this window, click on Tools. 
  2. Then from the drop down select Folder options.
  3. From the panel that opens click-on the View tab
  4. Going down the list Click-On Show hidden files and folders then Apply and Ok. The "NewTek Info" folder should now be visible. 
  5. With the folder now visible, open the "NewTek Info" folder
  6. Select all the contents of the folder (this can be done by holding down Ctrl+A) then hit (Delete) on your keyboard.
⚠️The following step should NOT be completed if an event is about to take place in case of system failure during reset.
  1. After that, close the window and run Reset Config located on the Admin panel.
  2. After clicking "Reset Config" you should see a black box pop up on the screen and start running through a diagnostic.
👉 A few selections will scroll by telling you that it "could not find" things. Do not panic, this is completely normal. Once it is done running, the box will simply disappear.
  1. Re-launch your TriCaster.
  2. If it asks to be internally calibrated, tell it yes. After the calibration it will launch into Live Production.

KB ID: DD2534357

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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