Daktronics

Unable to upload TTs, firmware, or save backups using the web utility on VIP-4060s with Java 6 and 7

Potential Symptoms

  • Unable to upload a translation table.
  • Unable to update firmware.
  • Unable to save the VIP-4060 backup configuration onto the computer.
  • Unable to log into the VIP-4060 web configuration page.
  • Unable to connect or log into the DMP-4060 web configuration page.
  • Unable to get past the log in screen of a GP3 web configuration page.
  • VIP-4060 appears to have frozen when trying to upload a translation table.

Environment

  • Product Family: Billboards, Message Dispalys, Software
  • Product: GalaxyPro, GP3, GP4, DB-4000, DB-4100
  • Component: DMP-8060, VIP-4060, DMP-4060
  • Control System:

Cause

  • The Enable the next-generation Java Plug-in is checked in the Java Control Panel.
    • With the recent Java 7 update, users will find that they can't use open file dialogs in the Silverlight UX on the VIP-4060.

Resolution

  1. Navigate to javacpl.exe: C:/Program Files (x86)/Java/jre7/bin/javacpl.exe
  2. Navigate to the Advanced tab.
  3. Uncheck Enable the next-generation Java Plug-in.
    Advanced tab Java.jpg
  4. Click Apply.  This will prompt the user in most cases and show the following message:
    Java change prompt.jpg
  5. Restart the browser.

KB ID: DD2533432

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