Galaxy display using Gen 2 serial radios, Unable to poll the server radio, Client radio loopback is incomplete
Potential Symptoms
- Unable to get status in Venus or connect with M2Config utility.
- Loopback test on client radio output (TB1) is incomplete...cutting off first few words.
- Loopback test on server radio output (TB1) may pass, but unable to poll the server radio when using the Radio_Config (AeroComm Configurator) Utility.
Environment
- Product Family: Message Displays
- Product: Galaxy AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3700
- Component: Serial Radios
- Control System: Venus 1500
Cause
- Server radio is locked up.
Resolution
- Factory reset will need to be performed on the client and server radio. Follow How to perform a Factory Reset on Gen. 2 Serial Radios, DD1982800 for details.
KB ID: DD2515781
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