Daktronics

Receiving “Error opening installation log file. Verify that the specified location exists and is writable.”

Potential Symptoms

  • Error when attempting to uninstall an application: installer cannot access, locate or properly write the uninstall information.
  • When attempting to uninstall an application such as Venus 1500, Show Control etc. receive the following error:
    • Error opening installation log file. Verify that the specified location exists and is writable.
      DD2479514.jpg
  • (Windows 7) Error may also show as "Error opening installation log file. Verify that the specified log file location exists and that you can write to it."

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 v4, Display Studio

Cause

  • This is typically caused by when a computer has Windows Installer Logging enabled but the installer cannot access, locate or properly write the uninstall information.  Please reference the following Microsoft Article for more information http://support.microsoft.com/kb/2564571.

Resolution

  1. Follow the steps below to stop and restart the Explorer.exe from Task Manager Process Tab.
  2. Hit CTRL-ALT-DEL to launch Task Manager or right-click Desktop Task Bar and choose Start Task Manager.
  3. Click Processes Tab.
  4. Locate and select the explorer.exe, click End Process.
    • You may need to select Show Processes from all users.
    • DD2479514_1.jpg
  5. Click End Process to the prompt.
  6. Your Desktop Icons and Desktop Bar will disappear.
  7. Hit CTRL-ALT-DEL to launch Task Manager again.
  8. Click File -> New Task (Run...).
  9. Type explorer.exe and click Ok.
    • DD2479514_2.jpg
    • Your Desktop Task bar and Icons should appear again.

KB ID: DD2479514

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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