Display shows MEMORY ERROR or is blank, Controller memory is at ~13MBs, Resolution 3 of 3
Potential Symptoms
- Display goes through start up sequence and then shows MEMORY ERROR on the display face or the display is blank.
- Memory is at 13MB when viewed in M2Config/VLMS or Venus 1500.
- Failed to transfer Guid.dat file error occurs when connecting to the display with M2Config.
Venus 1500 v4 Software Symptoms:
- Unable to publish content to the display but can get status.
Show Control Software Symptoms:
- Unable to send messages through Display Studio.
- M3 File Manager will not transfer files.
- The Display studio status is green with no errors but when a quick display button is pressed the status turns red, and the M3 controller status changes to not responding.
- Content will play from scripting button, but typically fails when attempting playback from quick display button. Queue will show gray instead of file.
Environment
- Product: Galaxy: AF-3500, AF-3550 (Standard & GNet), AF-3700, Billboard: ValoPlay, Scorer's Table: ST-2014, ST-2016, Sports Star: SS
- Component: M3 controller
- Control System: Venus 1500 V4, Show Control
Cause
- Memory card is not recognized by controller.
Resolution
- Replace the controller.
KB ID: DD2452770
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