When trying to preview messages in Display Manager in V3 the preview does not appear
Potential Symptoms
- When trying to preview messages in Display Manager in V3 the preview does not appear.
Environment
- Venus 1500 (3.12.1)
- Configuration
- Windows 7
- M2
Cause
- The Venus 1500 v3 software is installed on a Windows 7 Operating System. Venus 1500 v3 is not supported or qualified for Windows 7.
Resolution
- Install the software on a supported operating system.
- See DD1995806 on what operating systems are supported for Venus 1500 v3.
Work Around
Preview the message in Message Studio.- Click the Venus 1500 Message Studio (Paint Brush/Pad button)
- Click File -> Open.
- Browse and select the message wanting to preview, click Open.
- Click the Preview Play button at bottom of message frame window.
KB ID: DD2336606
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