Bomgar: Cannot access http://bomgar.daktronics.com, the page directs to a search engine or 'Page not found'.
Potential Symptoms
- Cannot access https://remotehelp.daktronics.com/ , the page keeps directing to a search engine or 'Page not found'.
Environment
- Internet Explorer 8 or 9
Cause
- https://remotehelp.daktronics.com/ website is a non-searchable website, which in turn Search engines cannot search for this site.
- Many web browse may have one or more search engine toolbars installed that have a setting that can turn the URL Address bar into a search bar. So even when in the address bar, and you try to go to https://remotehelp.daktronics.com/ , the address bar first tries to search in X search engine and cannot find it. This causes the search engine page to appear or 'Page not Found'.
Resolution
Internet Explorer
- Go to Internet Explorer Internet Options.
- Windows Start Menu -> Control Panel -> Internet Options
- With Internet Explorer open, go to Tools -> Internet Options.
- Click Programs tab.
- Under Manage add-ons click the Manage add-ons button.
- On the left panel under Add-on Type select Search Providers.
- Select and high-light Search add-on.
Note: There may be several listed, you will have to repeat the following steps for all listed.
Perform the following steps:
- For Search Suggestions, click Disable Suggestions.
- Uncheck Search in the address bar.
- the search in the address bar may not be an option for all add-ons.
- Click Close.
- Close out of Internet Explorer and/or launch Internet Explorer.
- Try going to https://remotehelp.daktronics.com/ again.
Note: If this does not fix the issue you may need to uninstall all the Search Bar installs from your Add/Remove or Programs and Features.
KB ID: DD2312024
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