Daktronics

When launching Venus 1500 v3 Schedule Studio receiving a 'Unable to access database, access denied.'

Potential Symptoms

  • When launching Venus 1500 v3 Schedule Studio receiving a 'Unable to access database, access denied.'

Environment

  • Venus 1500 (3.12.1)
  • Scheduling
  • M2

 

Cause

  • User logged into PC does not have Access or Rights to the proper folders for Venus 1500.

Resolution

Step 1: Give proper rights to the Daktronics folders in the below locations:
  • C:\Program Files
  • C:\Documents and Settings\All Users\Application Data
  1. Right-click each folder and go to Properties.
  2. Choose Security Tab. (if security tab is missing follow DD2078545)
  3. Add Users and give full rights to all users.

Step 2: Give proper rights to HKEY Registry.

Registry disclaimer

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756 

  1. Go to Windows Start Menu -> Run -> Regedit -> OK
  2. Go to HKEY LOCAL MACHINE -> Software -> Daktronics
  3. Go to HKEY CURRENT USER -> Software -> Daktronics
  4. Right-Click and choose Permissions, and give full rights.

KB ID: DD2297148

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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