When trying to install v4 software from CD getting a error unable to install on a 64 bit system

Potential Symptoms

  • When trying to install v4 software from CD getting a error unable to install on a 64 bit system.

Environment

  • Venus 1500 (4.2)

Cause

  • Venus 1500 v4.0 - 4.3 did not have 64 bit support. Venus 1500 v4 did not obtain 64 bit system support until 4.4.0 released in May 2009.
  • Venus 1500 v4.0 - 4.8 did not have Windows 7 support. Venus 1500 v4 did not obtain Windows 7 OS support until 4.9 release in February 2010.

Resolution

  • Follow¬†DD1993540 on how to download the latest version of Venus 1500 v4.

KB ID: DD2191257


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