Daktronics

When display connects in Venus 1500 or when publishing to a display, receive error 'Venus 1500 has encountered a problem and needs to close. We are sorry for the inconvenience.'

Potential Symptoms

  • Receive the following error when Venus 1500 v4 connects to the display or when publishing content to the display/when launching Venus 1500:
    • Venus 1500 has encountered a problem and needs to close. We are sorry for the inconvenience.
  • When viewing Venus1500.log, there is the following error:
    • Exception has been thrown by target of an invocation
    • Duration Invalid Max Duration is a negative duration
    • DD2451200 1.jpg

Environment

  • Product Family: Software
  • Product: Galaxy Displays
  • Component: M2 & M3 Controllers based products
  • Control System: Venus 1500 V4

Cause

  • The Playlist start year is set before the year 2000/1999 and earlier. M2 and M3 displays can not have a start date before the year 2000.

Resolution

Change the playlist to Continuous or change the start and end dates or delete and recreate playlist. 

  1. Launch Venus 1500 v4 after display finishes restart.
  2. Click Schedule Tab, click on View and choose Detailed.
  3. Look for a start date year landing before the year 2000.
  4. Change to the current date, or any day past the year 2000.
  5. Click Ok.
  6. Click Publish or Publish to display.

For Temporary Operation

Clear display memory from M2Config, then try the resolution again.

  1. Download and Install M2Config. 
  2. Launch M2Config.
  3. Click Network -> Configure Connection.
  4. Set up the communication type used for connecting to display, click Ok.
  5. Click Network -> Connect.
  6. After obtaining connection, click Tools tab.
  7. Under Reset Display check Clear Sign Memory and click Reset.
    • Note: Resetting the display may take a few minutes

KB ID: DD2166604

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.