Daktronics

Time on the Galaxy display (M2) is ahead or behind actual time

Potential Symptoms

  • Time on the display is either a few minutes ahead or behind.
  • Time is off and will be correct after connecting but after a few days is off again.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, AF-3150, AF-3160, AF-3180, AF-3190, AF-3200, AF-3220, AF-3400, Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
  • Component: M2 controller based product ONLY, M2Config Utility Software
  • Control System:

Cause

  • The clock source on the controller may have become faulty, or become less accurate with time.

Resolution

  1. Open M2Config (Warning: Misuse of this utility can render your display inoperable).
  2. After M2Config is connected to the display, under Display click Clock.
    clock.jpg
  3. Change the Clock source to one of the following:
    1. If Automatic -> Change to Onboard RTC.
    2. If Onboard RTC -> Change to 60Hz.
    3. If 60hz -> May need to replace the controller.  Clock chip may be faulty.
      clock1.jpg
  4. Send the new configuration settings to the display by clicking the blue Upload arrow or
    1. Go to File.
    2. Select Set Configuration.
  5. M2Config will let you know that the configuration was sent successfully and the display will reboot.
  6. Sync the time to the display using:

    Venus 1500 v3.

  1. Launch Venus 1500 v3.
  2. Open Display Manager.
  3. Click on the Diagnostics Control (2 gears).
  4. Click Set Time/Date.
  5. Click Get Status.
  6. Confirm the time updates in the lower right of display manager.

    Venus 1500 v4

  1. Launch Venus 1500 v4.
  2. Click Display Tools. (The little white arrow to the right of display drop down list.)
  3. Click Set Time/Date.
  4. Confirm the time updates in the Home Tab under display status.

NOTE: If you do not Publish to Display or Set Time/Date, the time can slowly fall behind or get ahead of time by a few minutes.

KB ID: DD2129320

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