When opening .vmpf files from desktop in Content Studio that had been emailed to the computer receive an error "Presentation failed to open due to an unknown error in the workspace"

Potential Symptoms

When opening .vmpf files from desktop in Content Studio that had been emailed to the computer receive an error "Presentation failed to open due to an unknown error in the workspace"

Error:
Daktronics Content Studio
The presentation failed to open due to an unknown error in the workspace.



Environment

  • Venus 1500 (4)
  • Show Control System ( SCS )
  • Display Studio 
  • Content Studio

    Cause

    The files were sent via an email as attachments to the user. The email server recognized the files as XML files since VMPF files are unique to Daktronics. The email server deleted all content inside the VMPF files.

    Resolution

    Request the VMPF files be Re-email in a .zip Folder or transfer the files through a USB Flash Drive.

    KB ID: DD2068668


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