Daktronics

Sapphire, POS, Unable to interface the Sapphire with the DM-100, Sapphire is configured correctly and is outputting data

Potential Symptoms

  • Unable to interface the Sapphire with the DM-100 but able to override POS and manually change prices from the DM-100.
    • DM-100 port monitoring does detect incoming signal but the data on the readout is the same regardless of what data is sent.
    • When doing a continuity test on the POS signal cable, the test was indicating continuity but it was inconsistent...the beep would be in and out.

Environment

  • POS-Sapphire
  • FLR-1500 or FLD-2000

Cause

  • Excess plastic covering wires in RJ45 end of signal cable causing inconsistent signal.

Resolution

1. Clear excess plastic from RJ45 end.
2. Reconnect to POS unit.
3. Try to change price again to verify communication.

KB ID: DD2061566

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