Troubleshooting IDM: Intermittent or Persistent Loss of Sync (ProLink5, Portx)

Potential Symptoms

Intermittent or Persistent Loss of Sync (ProLink5, Portx)

Environment

  • Product Family: Any display using PL5x modules with SATA cables
  • Products: DB-4000, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400, DXB-0100, BLD-0100
  • Component: PL5x module, SATA cable
  • Control System: IDM

Resolution

Visually inspect SATA cable connections on module. If unable to see any visual issues, reseat the SATA connections on each module as per Blank, intermittent blanking/flickering of modules or section; Loose SATA Cable .
If theĀ event does not clear in IDM, perform a self-test on the module to determine the problem. Refer to Display Modules: How do I perform self test on a PL5X series module? for instruction on how to perform a module self-test.

👉The SATA cables do not need to be run from port B on one module to port A on the next module. Cables can go from A to A and B to B, if it is easier.

KB ID: DD2041381


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