No communication to display,Ethernet communication, Venus 1500 appears to stall
Potential Symptoms
- No communications.
- Venus 1500 seems to lock up when getting status, have to force close.
Environment
- Venus 1500 (Previous to new installations of Version 4.17)
- Ethernet
Cause
- Time out being exceeded in software.
Resolution
- Update to the most recent version of Venus 1500.
Work Around
- If unable to update
- Open C: drive.
- Click Program Files>Daktronics>Nucleus Server.
- Open Nucleus Server.exe.config with notepad.
- Scroll to the bottom.
- Find the line that says add key="RemoteConnectTimeoutMs" value="3000".
- Change the 3000 to 30000.
- Save.
- Restart Nucleus Server in services How do I start/restart or stop the Nucleus and SQL Server?, DD2236444.
- Verify communications.
KB ID: DD2020710
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