Galaxy display using Serial radios that are mounted indoors, Signal strength indicators on client radio are not lit up or only have 1-2 red bars, Unable to send messages to galaxy display

Potential Symptoms

  • Server radio mounted indoors.
  • Signal strength indicators on client radio are not lit up or only have 1-3 red bars .
  • Unable to send messages or connect to the display with Venus 1500 software but may be able to connect using M2Config utility.
  • Poor signal strength can cause the Venus software or M2Config to sometimes seem as though they may connect.
  • Venus 1500 v4 may get a "No Response" error when trying to get status.
  • Venus 1500 v3 may appear to get status and may show some data transfer when sending connect but the "display" turns red indicating communication issue.
  • Symptoms may vary and be intermittent.

Environment

  • Galaxy
  • AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400
  • Electronic Message Center (EMC) or Board (EMB), Marquee, Reader board, Display
  • Serial, Radios (Gen 2)

Cause

  • Poor signal strength issue due to server radio being mounted indoors.

Resolution

  • Mount server radio to outside wall in direct clear line of sight with the client radio on the display per the specifications in the Manual.

KB ID: DD1993551


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