Bluetooth Device Is Connected To SSR-DM10 But No Audio Is Heard

Potential Symptoms

  • Device pairs successfully.
  • Playback is silent or volume is very low.

Environment

  • Product: Sound Systems
  • Component: SSR-DM10

Cause

  • Bluetooth device's volume is turned down or muted, or:
  • Bluetooth input is muted on the SSR-DM10 mixer.

Resolution

How to Troubleshoot

  1. Turn up the Bluetooth device’s volume.
    The mobile device volume directly affects what the SSR‑DM10 receives.
  2. Confirm the Bluetooth input isn’t muted.
    Check the Main Mix or Phones Mix for mute icons.
  3. Verify routing.
    Ensure the Bluetooth input is assigned to the correct output mix (Advanced Settings → Output Settings).

Additional Tips

  • Try disconnecting and re‑pairing the device.
  • Make sure the Bluetooth device isn’t sending audio to another paired device (car, earbuds, etc.).

KB ID: 000031491

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