VFC w/ DMP-5000; Unable to Reach DMP on Primary Ethernet Port; MTU too Large
Potential Symptoms
- Unable to communicate with display using NTCIP software
- Able to access VIP on Primary Ethernet connection, but not able to access DMP
- Able to access DMP on Auxiliary Ethernet connection
- Able to ping VIP from DMP and vice versa
Environment
- Product: VF-2420, VF-2020
- Component: VFC with DMP-5000
- Control System: Vanguard Professional V4; NTCIP Software
Cause
MTU (Maximum Transmission Unit) is too large.
Resolution
- Connect to VIP web interface.
- For assistance accessing the VIP web interface, contact Daktronics Technical Support.
- Select the Network tile.
- Lower the MTU to 1428 bytes or lower.
KB ID: 000028592
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