NPN Series display with receiver card 0P-2116-1016 (RC8182) showing intermittent random tiles/mods blanking about every 50 days
Potential Symptoms
- Narrow Pixel Pitch (NPN) display with receiver card 0P-2116-1016 (RC8182) showing intermittent random tiles / modules blanking about every 50 days.
- Usually not all tiles are blank at once.
- Tiles appear to be randomly blanking throughout the whole display.
- An individual tile will blank for 60 seconds and self correct.
- Watching multiple tiles blanking moving around the whole display might appear to last for a couple of hours then stop blanking on its own and then operate normally.
- If display is never power cycled it will reproduce again 50 days later.
Environment
- Product: NPN Series; NPN-6200, NPN-6400
- Component: Receiver Card: 0P-2116-1016 (RC8182)
- Control System: 6000
Cause
- Firmware bug for RC8182 causing blanking for 60 seconds every 49.7 days.
- Blanking bug is shown when the runtime of the receiver card hits the rollover counter of 4294967295 milliseconds (49.7 days). Runtime can be seen in VCS diagnostics.
Resolution
- If the display firmware package "dispfw_2024.2.22-2255e198" or newer is not available to onsite tech call into Help Desk tech support.
- Apply display firmware package update to the display +spare Receiver Cards.
- Reminder to power down the display before putting in any spare Receiver Cards 0P-2116-1016. After spares are in the display then power on the display. After display is fully booted up then run firmware update again to make sure everything onsite is updated.
- For steps on updating display firmware reference: 6000 Processor: How do I boot load a display's firmware?
For Temporary Operation
- Power cycle the display say every 30 days.
- Keep the runtime of the receiver cards under 4294967295 milliseconds (49.7 days) as reported in VCS diagnostics.
KB ID: 000028241
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